Automation works until it doesn't, and when it doesn't the time spent trying to solve a problem often exceeds the gains from the initial automation. (20 minutes out of the 45 total I spent on the phone involved tricking a chatbot into connecting me to a human who could fix the issue)
Good morning to everyone except the guy who used my email address to open a Wells Fargo account last night. (I'm sure he just doesn't know his own email address because I now have access to his private information--I've been on the phone with WF for a half hour trying to sort it out)
