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Insurance just told me my copay for an Rx is $85. They do this every month. I tell them, no, it's $0. They check, and say "oh you're right". Such a dumb game. They assume I'll just say "oh ok, here's my credit card".
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I have experienced shit like this with insurance companies. So very poorly run and it’s not like you can run out and just switch on a dime.
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No they have control. All we can do is make phone calls every time something seems off.
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It’s a percentage game. People in medical distress are distracted, desperate, and compromised, so every bullshit little game like this represents a percentage who will just pay. It’s legalized robbery.