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Noticed this at big chain stores the last couple times I was in NYC. Both times, in different parts of the city, I just walked a few blocks to a non-chain drugstore where nothing was locked down. Either the indie stores are taking massive losses, or this isn’t really about theft.
My local CVS has locked all products behind glass as, I guess, an anti-theft measure. They’ve also severely understaffed the store. So if you want to buy anything, you have to stand in the aisle for 15 minutes, repeatedly pressing an “assistance needed” button. Masterful gambit, CVS. No notes.
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There’s plenty of data showing that loses of product by large retail are, by far, due to internal causes, whether theft or loss.
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Not to mention all the wage theft thats significantly larger than any shrink.