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Prolonged outages of prison telecom services Securus and JPay left incarcerated people unable to contact their loved ones last week. One user expressed frustration online at being forced to "spend so much money on this garbage app."

Incarcerated People Lose Communications Amid Securus’s Financial Woestheappeal.org Aventiv Technologies, which owns Securus and JPay, said its prison messaging services had repeatedly gone down amid financial woes.