Software development is in crisis: it is failing harder and harder and creating usable software that does productive things; more and more it can no longer even recognize usability as its primary goal.
This is separate from the accessibility crisis, but has the same cause: tech's anti-human bias.
Usability get worse and worse now that tech has broken the social contract with its users.
We no longer expect software, really, to work.
Once we know the software sucks, we stop trying to make it work. We start to avoid software, and stop suggesting software as a solution to business problems.
In my case I tried to change an iCloud password. This "requires" Mac hardware.
My housemate has a Mac, so I wasn't defeated yet! Until the reset system failed to send a one-time code.
My solution: do not use iClould or Mac products ever again.
