A lady took my phone out of my hand so she could "check my booking" and then five minutes later she confirmed what I already knew, which is that I have not yet been rebooked on any flight. If I wasn't still getting work emails someone could probably convince me I've died and this is actual purgatory
Being told I have to go to a different building to stand in another goddamn building has put me completely over the edge. London can get fucked, worst city in the world
Holy cow! My wife and kids were struggling with American at *exactly* the time you were. They made it home 12 hours late, but were still waiting in baggage.
