The value of a data broker economy is exceeding the customer service economy to the point that (big) businesses would rather customers order online than face to face.
See also: fast food is more expensive in store but deals are on the apps. The customer is a better product than the tangible good.
My local CVS has locked all products behind glass as, I guess, an anti-theft measure.
They’ve also severely understaffed the store.
So if you want to buy anything, you have to stand in the aisle for 15 minutes, repeatedly pressing an “assistance needed” button.
Masterful gambit, CVS. No notes.
