Troy: May I introduce you to my emotion canceling AI for customer support: I’ve removed the need to shout “speak to a representative 5 times” before letting you speak to our customer support

May I introduce you to my emotion canceling AI for customer support: I’ve removed the need to shout “speak to a representative 5 times” before letting you speak to our customer support

“The voice-altering technology, dubbed SoftVoice, alters angry customer voices into calm ones. It aims to emotionally support call center employees, acting as a ‘mental shield’ for operators.”

Call Centers Introduce ‘Emotion Canceling’ AI as a ‘Mental Shield’ for Workersgizmodo.com SoftBank and First Horizon Bank are injecting emotional support AI systems into their call centers.

although super dystopian, that might actually be of value last time I worked at a call center customers were the primary source of cognitive load

Ya I mean abstractly I actually agree w the idea but my skepticism is like this is actually being done to address real concerns/will be effective. But one can hope!

Every time I call the hospital in the next county over, I navigate all the prompts, only for the person picking up to ask why I’m calling and then transfer me. What purpose is it even serving?!

Just the fucking worst

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