Just passed a Tesla dealership that was so over full that 25 or so cyber trucks were parked in the grass next to the dealership. I googled to see if there was an existing photo and found this one of the same situation in Dallas. Lol.
They have dealers. They don't call them dealers. There may be differences in pricing and pay versus other companies' dealerships, but it's what they are.
They're important, they're the only people authorized to work on a Tesla without voiding the warranty, and are the only people who can get parts.